Refund policy

 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Masters of Mystery endeavour to provide customers with fair return services to ensure customer satisfaction.

A refund will not be provided under the following circumstances:

  1. you have changed your mind about an item;
  2. you bought an item by mistake;
  3. you do not have sufficient expertise to use the item;
  4. you can no longer access your download because it has been removed or time elapsed (we advise you to download items as soon as you buy them to avoid this situation).
  5. You input the incorrect E-Mail address or do not supply an email address upon purchase to receive your download (in this instance please contact support)
  6. We change our pricing
  7. Should there be errors within your game packs down to Human Error we must be given the opportunity to remedy this before a refund will be provided. If we are unable to fix the error then a refund may be applicable.
  8. You do not have the equipment to use the item.

Exchanging An Item

If you wish to exchange your item for an alternate product we need to ensure that no downloads have taken place on your purchase. If this is the case we can look at an exchange for you. If you have made a download you will not be able to exchange or receive a refund for the time, this subject to these terms.

Additional non-returnable items: 

- Gift cards

- Downloadable products

To complete your return, we require a receipt or proof of purchase.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, no other manner of refund will be made, within around 7-10 working days.

Statutory Rights

You may have other statutory rights, however, to the fullest extent permissible by law, the duration of this returns and refund policy will be limited to the period above.

EU Statutory Rights

By purchasing through our website, should you access or download your digital files you agree to give up your right of withdrawal under the European Directive.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact us as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@mastersofmystery.com.